However, experience tells us differently. Since the industry’s privatization over 20 years ago a culture of complacency has witnessed falling customer service standards and the introduction of increasingly complex tariff structures; a scenario that has achieved little more than to further disillusion the consumer. With a growing trend for suppliers to completely absolve themselves of responsibility for ensuring that their invoices are correct the onus on validating supplier charges now falls firmly at the hands of the customer.
By retaining a constant focus on water we are making a tangible contribution towards optimising our clients’ bottom line costs in what is arguably the most widely misunderstood of all of the commodities.